Refund policy

RETURN AND EXCHANGE POLICY 

Orbit Collective Inc. supplies products exclusively for B2B and wholesale clients. For this reason, all sales are final, and we do not accept returns, exchanges, or refunds unless the product contains a verified manufacturing defect.

MANUFACTURING DEFECTS

If you believe your order includes a manufacturing defect, you must contact us within 5 business days of receiving your shipment at info@orbitcollective.com.

To be eligible for review

  • Item must be in the same condition it was received, unworn, unwashed, unaltered, and unused
  • Tags, labels, and original packaging must still be intact
  • Clear photo or video evidence of the defect must be provided
  • Proof of purchase or order confirmation is required
  • Items sent back without prior approval will not be accepted.

If a defect claim is accepted, Orbit Collective may, at our discretion:

  • Repair the defective item,
  • Replace it, or
  • Issue store credit toward a future order.

Cash refunds are not offered.

You can always contact us with any questions at info@orbitcollective.com.

DAMAGES AND ISSUES

Please inspect your shipment immediately upon delivery. If your items are defective, damaged, or you receive the incorrect product, contact us right away so we can evaluate the issue and determine next steps.

EXCEPTIONS / NON-RETURNABLE ITEMS

The following are not eligible for return, review, or compensation:

  • Color or texture variations within acceptable industry tolerance
  • Damage occurring after the product has been worn, washed, printed, altered, or used
  • Errors caused by incorrect artwork, files, instructions, or order details submitted by the customer
  • Order cancellation requests after production has begun
  • Carrier delays or shipping times outside of our control

All custom and wholesale orders are final sale.

EXCHANGES

Because orders are produced specifically for wholesale clients, products cannot be returned and exchanged for different sizes, colors, or styles.

REFUNDS

If a defect claim is approved, a replacement, repair, or store credit will be issued based on our assessment. Cash refunds are not provided under any circumstances.

If more than 5 business days have passed since our confirmation of a resolution and you have not received further communication, please contact us at info@orbitcollective.com.